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Our Policy

Welcome to batteryer.com. Please read the below terms and condition carefully. By visiting this website, you should be restricted by all of them. These terms and condition are subjected to change without any advance notice, and all decision rights are reserved by us. We will notify you by posting the amendments on this website later. Please do not visit this website if you do not agree with these terms and condition.

You are strictly prohibited from any unauthorized use of this website, including misuse of user ID & passwords, plagiarism, etc.

>Warranty & Refund Policy

We warrant our products for 1 year under normal, non-commercial use. Defective products could be replaced if returned within a year since the date of purchase. The return must be accompanied by a Return Merchandise Authorization (RMA) number, which is to be issued upon request, and must be shipped prepaid.

The warranty period is a year from the date of original purchase. A replacement item, if sent, does not restart, or in any way extend the warranty period.

For battery pack or battery related products, cell capacity depletion over time under regular use is normal, and is not an indication of defect.

Our warranty does not extend to any products that are physically damaged or that are not under normal operating condition as a result of misuse or improper installation on the buyer/user's part.

Where applicable, all requests for warranty returns must be accompanied by a proof of purchase and be made through the dealer or outlet where the battery pack was originally purchased.

If you change your mind and would love to return the item for a refund, you can contact our customer service and obtain a Return Merchandise Authorization (RMA) number within fifteen (15) days of purchase. Return within thirty (30) days from purchase can be for exchange, credit or refund at our discretion. NO REFUND accepted after 30 days of receipt.

A product returned for refund or exchange must be in its original packaging, and it must be complete, and undamaged. Customer is responsible for shipping charges on returned items. For your protection, we strongly recommend that you insure your return shipment against loss or damages, and that you use a shipper that can provide you with proof of delivery.

Warranty and Return Policy for all the clearance promotional items would be revised as follows:

90 days warranty is provided for promotional items from the date of original purchase under normal and non-commercial use. Replacement items, if issued, do not restart or in any way extend the warranty period.

All items if returned for whatever reasons must be accompanied by a Return Merchandise Authorization (RMA) Number, which is to be issued upon request. Items returned without RMA will delay the process or be ignored.

If you are not satisfied with our product(s), please contact us to obtain a RMA Number within fifteen (15) days of purchase. And products must be returned 100% complete, including all components, original boxes and packing materials, manuals, and other accessories provided by the manufacturer. We reserve the right to charge a twenty-five percent (25%) restocking fee for NON-DEFECTIVE returns.

A replacement will be arranged for all defective products returned, subject to verification of defect. However, products returned must be 100% complete.

Refund request would be accepted ONLY when replacement items are not available.

Non-Acceptance Policy Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered, unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in How to Cancel and Order.

Non-acceptance of an order may be a result of one of the following:

You are strictly prohibited from any unauthorized use of this website, including misuse of user ID & passwords, plagiarism, etc.

The product you ordered being unavailable from stock

Our inability to obtain authorization for your payment

The identification of a pricing or product description error

Your failure to meet the eligibility to order criteria set out in the main Terms and Conditions

You are strictly prohibited from any unauthorized use of this website, including misuse of user ID & passwords, plagiarism, etc.

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